Service Desk Customers Permissions - Status Change

Question

Can Service Desk customers can be given access to edit the status by them selfs ? i.e both agents and customers should have ability to change the status of issue. I tried in global permissions etc, but cant figure of any option. Please let me know if Service desk support this option ?

Thanks

Mohamed Benziane · Answer

Hi,

If the answer resolve your issue feel free to accept it to mark your question as solved, it can help other member who have the same issue.

Venkateswarlu_Inturi · Answer

Thanks Mohamed.

Mohamed Benziane · Answer

Hello @Venkateswarlu_Inturi

It's possible, you need to edit your permission scheme to give them the transition issue permission

Then edit your workflow to show transition in the customer portal.

https://confluence.atlassian.com/servicedeskserver/configuring-the-customer-portal-939926277.html#Configuringthecustomerportal-addTransitionsAddtransitions