Not receiving password recovery email

Question

Hi,

I used my office email (deva.palanisamy@spicatech.co.uk) (office365 id) to create Atlassian account. It created an account. But When I tried to login, it redirected me to login with username and password.  Since I have not created any password,  I requested for password reset. But I don't receive any password email even after trying multiple times.

my email : deva.palanisamy@spicatech.co.uk

Please can someone guide me to fix the issue?

Cédric Counotte · Answer

I'm having the exact same issue with the super admin account and doing the above did not work.

Can you send the reset email to ludovic.timbert@1check.com ?

I do receive emails from Atlassian just fine or reset password request for other users, but not this one!

We need to recover this account urgently as it is the one managing bitbucket workspace, which we need to manage, else we will have to create a completely new account and migrate all our data asap.

Petter Gonçalves · Answer

Hello @Deva_Palanisamy

Welcome to the Atlassian Community. Sorry to hear you are facing this problem.

The password selected for your Atlassian Account should be the same as the e-mail you used to create it. Anyway, please try the following steps to properly troubleshoot the problem:

* Open an incognito window in your browser and navigate to https://id.atlassian.com/login 
* Try to login using your e-mail account and the password you normally use to access your e-mail.
* If that does not work, ask your admins of your e-mail domain to check if the Atlassian Cloud domains and IP ranges are whitelisted in your E-mail server and Firewall:
Atlassian cloud IP ranges and domains 
* Then, click in the option "can't login?" at the https://id.atlassian.com/login to trigger the password reset again.
* Check if the reset password notification is not flagged as SPAM in your mailbox

Let us know if this works for you.