In the customer portal, Customers can't see the description logged by the agent. Only see the change of workflow statues and comments.
Is it possible or is any permission that I need to setup to enable the portal to show the worklog tab?
@Evelyn Juarez welcome to the community. What you are trying to do isn't possible at this point.
Hello,
To enable users at the portal to see the work logged by agents, you will need an addon like Advanced Portal Reports that we created.
Cheers,
Boyan
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