How to restore a costumer on a project?

Question

Hi, I´m Tomás Laso, I´m new on this community...

I have a problem with the permisions of a costumer, his account doesn´t work, I tried to delete the user and create a new one without suseccfull.

Any suggestion?

Thanks in advance.

Tony Rossiter · Accepted Answer

@Tomás Laso

What are the Customer Permission settings for the project?  There are 3 options:

* Customers who are added to the project
* Customers who have an account on this Jira site
* Anyone can email the service desk or raise a request on the portal

Once you've got this figured out, you can troubleshoot his access a little better.  He should be added as a customer in the Customers tab.

Another thing to check is the Permissions Helper.  More info on that here:

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html