nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Opsgenie push update to Jira SD doesn't work

Miroslav Janousek_ft2uj3

Hi guys ,

I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into the service desk ticket. Is there something I'm missing ?

I configured automation part in SD , issues created + matches type Incident + opsgenie team webhook api key

Opsgenie JiraService Desk webhook have market send updates to SD when matched all alerts with default mapping , I filled URL , username , password and project key accordingly , but when i ack the alert no comment is created in the SD ticket.

Am I missing something ?

Both products are cloud based subscriptions , JiraSD is free sub , Opsgenie is Enterprise sub.

Thanks.

Accepted answers

Kate Clavet-D_Amelio

Hi @Miroslav Janousek Great question! Did you check the logs to see what the error message says? That might help us determine what's going on there.

Best,

Kate

All comments

Kate Clavet-D_Amelio

Hi @Miroslav Janousek Great question! Did you check the logs to see what the error message says? That might help us determine what's going on there.

Best,

Kate

Miroslav Janousek_ft2uj3

Hi @Kate Clavet-D_Amelio , yes , later I noticed in the history log there's a log entry that says "Could not send [addComment] action to JiraServiceDesk .... Reason: 403 Forbidden" , and just now i found debug log saying

"responseBody": "Basic auth with password is not allowed on this instance\n",

Is there some configuration option in the JiraSD integration that i missed ? I filled in all credential parameters.

Miroslav Janousek_ft2uj3

I just solved it , I had to configure API token in my user profile settings in the Jira SD and use it as password. The updates are working now.

New day , fresh mind...

Kate Clavet-D_Amelio

Hi @Miroslav Janousek glad you figured it out! Thanks for letting me know. Have a great day!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

opsgenie

integration