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Users lose access from groups

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Hi Community people,

Hope you are all well and safe. I face an issue with JIRA Server 7.12.1, my user management is under LDAP sync and lately random users are removed from their groups, even jira-users and they do not have access to JIRA. Any suggestions ?

Accepted answers

Nic Brough -Adaptavist-

There's broadly two things that can cause this

LDAP synchronisation is failing - you'll need to test it in the directory screen and check the logs for sync errors

Your directory administrators have genuinely removed the people from their groups

All comments

Nic Brough -Adaptavist-

There's broadly two things that can cause this

LDAP synchronisation is failing - you'll need to test it in the directory screen and check the logs for sync errors

Your directory administrators have genuinely removed the people from their groups

Kacper Goleń

Hi. Where I can find the logs? Somewhere in Jira logs, or LDAP?

Nic Brough -Adaptavist-

Both, possibly.

The jira application log should record any LDAP sync errors, that's <jira home>/log/atlassian-jira.log. They might point you to errors on the LDAP side though, then you'd need to read the LDAP logs.

Kacper Goleń

Can you possibly give me one more hint?
I know where logs are. However, when I open this log file with

tail -f atlassian-jira.log

and test "Remote Directory Connection" I can't see new logs in this file.

I believe that's because of the wrong "Logging Level". https://<jira_address>/secure/admin/ViewLogging.jspa

Do you know which Package Logging Level I should change to see more logs?

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