I need a project category be shown in the Kanban, but tickets are not shown

Massimo_2dugx1

Hi I have created 3 months ago 3 categories in a project (OF - office)

But when users add a ticket in one of these 3 categories, in the KANBAN these tickets are not shown.

I hve checked that tickets are present, but in the kanban are not shown

I have created them in the OF (office) project: 

- projects --> OF

- service requests

- and I have created 3 categories (VARESE OFFICE, MANNO OFFICE, LONDON OFFICE)

In the KANBAN, there is a correct filter to be shown tickets of 3 projects: 

IT
HR
OF

But tickets of some categories are not shown, are shown maybe only tickets from the first one category (VARESE OFFICE)

When I go in a BOARD (Business Board is the name), I go in the right side on the settings, configure, then I see the filter, and the filter is correct:

project in (HR, IT, Office) AND issuetype != "Employee Onboarding" AND issuetype != "Employee Exit" ORDER BY Rank ASC

Nic Brough -Adaptavist-

There is a bit of possible confusion in your question here.  In the title, you say "project category" which is a very specific thing in Jira, but in the body, you say "categories in project", which implies you are using a custom field to define a "category" of your own.

That's fine, I just need to be clear that you do not really mean "project category" first, and my answer is based on your custom field "category"

The question now is why category matters?  The board filter is based on project and two issue types, not category, so there's no reason to look at category as being why something is not there.

I think category is a "red herring".  I suspect you have not quite realised how boolean logic works, and I hence your filter is not doing what you expect.

I think your filter should be rephrased as

project in (HR, IT, Office) AND issuetype not in("Employee Onboarding", "Employee Exit") ORDER BY Rank ASC