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Lessons Learned Database using JIRA

Mike Koponick

Hello,

I apologize if this has been discussed previously, but I couldn't find anything in my searches.

I would like to create a lessons learned register for projects. The LL should be tied to a project(s) but be able to search on different fields so a search can be done by someone who will running a similar project in the future.

My end result is for someone to understand the problems that another project manager might have run into while executing a project and avoid the same problem from that lesson learned.

I'm sure this can be done in Confluence, but I would like to hear some examples or see some discussion on this topic.

Thanks

Mike

Accepted answers

All comments

Rob Horan

I am curious as to what you have in mind. Confluence seems to be the ideal place for this as it is documentation. Given that Jira is task related, I'm not sure of what the benefits would be. What would a lessons learned workflow entail? How would this be structured?

Are you thinking of using lessons as sub-tasks, as a checklist, to make sure certain guidelines are followed?

Veronica Augustin

I'd love to learn more as well and I'm looking in to this myself. It's been a while since this was posted, has no one had luck with this yet?

Mark Paice_6y15qm

I am also looking at setting up a Lessons Learned database using JIRA. I think this is better than Confluence as we need a database rather than a document. Use cases are:

Lessons Learned should be gathered from any project to create a comprehensive database resource.
Each entry should have multiple fields so that Lessons Learned most appropriate can be easily searched for and prioritised to inform the current project.
A simple workflow is needed to keep the database concise and stop it getting clogged. e.g Create, Close Duplicate, Reject, Accept...
Linking of lessons to catch dependencies and related ones is useful.
Attachments to give examples, and background are useful.

You always have the option of creating a report page in Confluence and embedding a JIRA Table macro if a document work product is needed.

Rob Horan

I'm curious as to what a lesson is in this context.

Mark Paice_6y15qm

Hi Rob, actually a lessons learned database is neither a document nor a task but is (as it says on the can) a database of entities of type/class "Lesson". I think you will agree that JIRA is much more than a task list and JIRA ticket classes are infinitely customisable eg. Risks, Bugs, Problems, Change Requests etc. etc? JIRA is actually a database containing instances of the various classes so why not a database of Lessons? One of the most important requirements is that it contains searchable fields that make it easy to filter on lessons that are most important for a new project. Again I think the features of Jira are very well suited to this.

Rob Horan

If that works for you then great

Luana da Silva Machado

Hi Mike, I am currently working on a very similar project. Did you get to implement that in your company? Did it work according to your expectations? How was the response? What type of filters did you use? I would really like to know more about it.

Jennifer Yealy

I am new to Jira also and I wanted to have a repository of Lesson Learned for myself as reference and for others to assist them with vendors, procedures, etc.

Alastair McGregor

We believe lessons should have a workflow and be actionable in order to derive value. Take a look at our Marketplace Solution here > WorkshopIQ.

We've built a couple of key features that help to drive action, specifically:

Live Lesson Surfacing: Automatically suggest relevant lessons when viewing Jira tickets, based on project or epic context.
Voting Accountability: Team-prioritized insights seamlessly convert into sprint tasks with clear owner assignments.

Try it out!

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