Hold status may not be required once you clicked on close transition.

Question

* I have status HOLD with all transition.
* When i close the ticket HOLD status should not be show.
* How to solve this?

Prasad Nagarale · Answer

Please specify the conditon exactly.It will help out

Avinash Bhagawati _Appfire_ · Answer

Hi @Prasad Nagarale ,

There are two approaches:

1. Remove all transitions for the status and create individual transitions for each statues. For example, HOLD > In Progress , HOLD > Closed , HOLD > Open

2. Use Conditions provided by third party apps in Transitions like previous status check which is provided by JMWE for JIRA Server app.

Thanks,

Avinash