Set up outbound email notifications to customer when new JIRA is created

Edgar Sevilla_3d5izd

Service desk is set up for inbound email requests to create tickets. However, I'm trying to send an outbound email notification when I create a JIRA on their behalf. I need step by step instruction on how to set that up. 

Guillaume_be5mn3

Hi Edgar_Sevilla,

Thanks so much for your question.

The following articles should help you on how to configure outgoing emails and setup customer notifications in Jira Service Desk.

https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html

https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html

If you still need a hand please feel free to reply to this post! I would be happy to help.
Thank you,

Guillaume,
Jira Service Desk