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can I rename an sla metric in jira service desk?

Jeannette Lamb

it is very tedious if they have to be deleted and recreated.

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Olivier Alberti

The default metric can't be renamed but you can for the news

UPDATE:

Indeed, my mistake you can't !

Jeannette Lamb

how do you rename new metrics? I have created 3 and I can't seem to rename them.

Jim Bodenschatz

Looks like there's a request in for it. Vote it up!

https://jira.atlassian.com/browse/JSD-119

Tom Jones [Appsvio]

Hi Jeannette.

We released this feature as a part of the Enhancer for Jira Service Desk. This is a new app on the Marketplace with bunch of useful features. One of them is rename of SLA metrics.

In app’s documentation you can find more information how to update SLA name. In case of any questions feel free to contact us at support@appsvio.com

Cheers,

Karen_Joy

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