Jira Service Desk to Jira Service Desk integration

Steve martin_x06613

Hi,

I am looking to transfer issues created in one Jira Service Desk to another based on the summary information provided in the issue. The origination service desk will just close the issue down, as no action is required (fire and forget)

One solution would be send an email to a mailbox and for the other service desk to pull in or the other would be to somehow integrate directly with the other service desk via maybe an API call, is there a solution of there, which fits my requirement?

I don't wish to purchases paid for plug-ins.

Many Thank

Steve 

Andy Heinzer

Hi Steve,

I understand you are looking for a means to transfer issues from one Jira Service Desk to another Jira Service Desk installation without the means of a paid plugin.

The closest I have found to this would be the free plugin Jira to Jira Issue Copy.  This plugin allows you to copy issues between sites.  The downside here is that this is not automated in any way.  The process to copy these requires a manual task of selecting to copy and choosing the destination.  Also this plugin is not supported, so there is no expectation that the vendor will help to improve this plugin over time.

As for your suggestion of using mail to do this, I don't think that is going to work with native Jira, just because the headers Jira mail includes has fingerprint of sorts.  When Jira is processing incoming mail, it looks for that header as a means to avoid Jira sites getting into an email loop with each other that is never ending.   It might be possible to make this work, but I'm not sure this is the approach I would recommend.

Making a REST API call does seem like a better approach in my view.  But it's not clear what mechanism would be automated from one Jira site to the other to make that REST API call. You could certainly setup one Jira site to send a webhook, that webhook (say as a post-function of the workflow transition to close the issue) and that webhook could have a json payload that contains the issue details.  But out of the box, the other Jira site has no way to accept and process this webhook.  I found a related thread about this over in https://community.atlassian.com/t5/Jira-questions/Create-issue-and-or-data-with-JSON-REST-API/qaq-p/154403  It sounds like some other users have had this same idea.

I'm sure you are aware there are other paid solutions in marketplace for this problem, but unfortunately, I don't have a free solution for this particular problem just yet that includes a means of automation.

But I hope this response helps.

Andy