"Failed to get macro details" -error when trying to insert macro on any page

G_p4wtxv

While editing a new or existing page I am sometimes unable to insert macros.

I type "{" to open the "search macro popup", but it fails:

Sometimes it works if I wait a few minutes and try again.

Web browser console output

Synchrony connected.
batch.js?frontend.editor.v4=true&gatekeeper-ui-v2=true&healthcheck-resources=true&hostenabled=true&locale=en-GB&onboarding-in-progress=true&user-logged-in=true&whisper-enabled=true:2351 

Autocompleter.Control - init : suggestionHtml = 
batch.js?frontend.editor.v4=true&gatekeeper-ui-v2=true&healthcheck-resources=true&hostenabled=true&locale=en-GB&onboarding-in-progress=true&user-logged-in=true&whisper-enabled=true:2994 

DEBUG: 23:38:50 Stoping entity synchronization confluence.autocomplete-plugin Object
batch.js?frontend.editor.v4=true&gatekeeper-ui-v2=true&healthcheck-resources=true&hostenabled=true&locale=en-GB&onboarding-in-progress=true&user-logged-in=true&whisper-enabled=true:2994 

DEBUG: 23:39:20 Auto recovery has been triggered confluence.autocomplete-plugin
batch.js?locale=en-GB:1980 

Error requesting macro browser metadata:
batch.js?locale=en-GB:1980 

[object Object]

Server logs

This seems relevant:

confluence_1 | 03-Apr-2020 21:40:02.110 WARNING [Catalina-utility-1] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8090-exec-27] (id=[257]) has been active for [68,800] milliseconds (since [4/3/20 9:38 PM]) to serve the same request for [https://xxx-redacted-xxx/plugins/macrobrowser/browse-macros.action?detailed=false&macroMetadataClientCacheKey=1584284690678] and may be stuck (configured threshold for this StuckThreadDetectionValve is [60] seconds). There is/are [7] thread(s) in total that are monitored by this Valve and may be stuck.

 

Server setup

I'm using the official docker image atlassian/confluence-server running behind a Traefik proxy (SSL termination). Environment settings:

 - 'CATALINA_OPTS= -Xms256m -Xmx2g'
 - 'ATL_PROXY_NAME=my-redacted-domain.com'
 - 'ATL_PROXY_PORT=443'
 - 'ATL_TOMCAT_SCHEME=https'
 - 'ATL_TOMCAT_SECURE=true'
 - 'ATL_TOMCAT_MAXTHREADS=20'
 - 'ATL_JDBC_URL=jdbc:postgresql://xxxx:5432/my-db-user'
 - 'ATL_JDBC_USER=my-db-user'
 - 'ATL_JDBC_PASSWORD=xxx'
 - 'ATL_DB_TYPE=postgresql'
 - 'JVM_MAXIMUM_MEMORY=2048m'

 Confluence Version 7.3.2 (although this problem has stayed with me through several upgrades since initial installation last November).

Patricia Dugan

Hi G. If we may be of any help over at the Community Forum for Traefik, please join us there. Be well. -- Patricia, @traefik. http://community.containo.us/