Jira mobile & Cloudflare Access

nealr

 

Hello,

 

We are running Jira Software on one of our servers. The system has nginx for a front end and then the Cloudflare Access product for authentication.

 

We just implemented the Cloudflare SSO plugin and it works fine for browsers. Enter your email, get the six digit code, and then Cloudflare fowards a JWT to Jira, and you are logged in.

 

Next I want to use the Jira Mobile app from the Play Store. The presence of Cloudflare Access before the actual Jira server means the mobile apps just fail, suggesting you might need a VPN.

 

Anyone from Cloudflare listening? How do we solve this?

Earl McCutcheon

Hello @nealr ,

Thank you for reaching out and hopefully someone at cloudflare or another user of the app with an answer sees this thread as well and reaches out too, but I would also recomend checking out the developer info in the readme.md file on the applications github repo and sending an e-mail to the apps developer to see if they can offer any advice or help out further.

Additionally after some discussion with the Jira Mobile dev team they asked that we reach out to you and set you up with a internal support request where we can collect some additional information about you environment and take a look at some of the environment variables to take a closer look at this in the secure portal to see if there is anything they can add to the application get this working for you, 

You should have already received a e-mail for the request creation, but if not please check out the support request at:

• https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-49725

Regards,
Earl