How are the resolution and resolved field populated?

Question

I am the scrum master for multiple teams and I am finding that some jira issue tickets that are marked DONE in the status field still have "unresolved" in the resolution field and the resolved field is empty.

I believe the proper state for issues that are marked DONE is resolution=DONE and resolved=date/time when ticket was transitioned to DONE.

I am trying to get to the bottom of how these other tickets got to this incorrect state:

Status=DONE, resolution=unresolved & resolved=empty

If it is a workflow setting or behavior I need to correct it since these fields are used for the created vs resolved reports.

Thanks for any help.

Ashkan Malekly_4jfgcl · Answer

Hii @Terri Lim

Yes on your transition of workflow ( e.g from in progress to done status) you should put a validator as required field and choose resolution field to be filled before issue transit to "Done" status. For resolve field you dont need it cause in tab transition in view mode of each issues you can see when the issue go to which status

Joe Pitt · Answer

Done status showing Unresolved

This is a problem that seems to be cropping up of late. Issues need to have a resolution set. Unresolved means the resolution field is NULL in the database. This means the workflow isn't providing for setting the resolution before going the status flagged as Done. You need to fix the workflow.

The transition moving to ‘Done’ needs to one of two things; 1. Present a screen where the user sets the resolution or 2. Sets the resolution in a post function.

To correct the existing issues you can add a transition from the done status back to itself with a transition screen to set the resolution or a post function to set it. The other option is to add the resolution field to the edit screen (which you should NEVER do in production), bulk edit the issues to set the field and then REMOVE the resolution field form the edit screen.