Unfortunately JIRA couldn't connect to the mail server. mail server said: "AUTHENTICATE failed."

Question

We are trying to setup a support email address, and had issues before with it. I had setup the email address previously, and emails were going to the support queue.

However, I logged on this morning and the above error message is now occuring.

I removed the email address and re-added, which then prompted with: Unfortunately JIRA couldn't connect to the mail server. mail server said: "AUTHENTICATE failed."

I can log into the email address with no issues via web, I have even changed the password on the account and tried to setup a custom email address as a default email account, but still receiving the message :(

Any help would be amazing!

Project X · Answer

Hi @Andrew Laden Ours is actually on Cloud.

Andrew Laden · Answer

Assming you are a server customer and not cloud, the logs would be the the log subdirectory under your $JIRA_HOME in a file called atlassian-jira-incoming-mail.log

You may need to enable logging if you arent already.

User Admin->System->Logging and Profiling are settings to enable the incoming and outgoing mail logs.

From there you can temporarily turn on debugging for incoming mail and them look at the log. I would not leave debugging on too long, It will fill up your disk space. (regular logging is ok to leave on)

Project X · Answer

Hi @Andrew Laden , where to find the logs? I am seeing the same error. We do not even have MFA . Just plain Microsoft Email.