forgot password does not work

Question

click on forgot password

"Unrecognized field "csrftoken" (Class com.atlassian.servicedesk.internal.rest.requests.ForgotPasswordRequest), not marked as ignorable
 at [Source: org.apache.catalina.connector.CoyoteInputStream@331f02ad; line: 1, column: 40] (through reference chain: com.atlassian.servicedesk.internal.rest.requests.ForgotPasswordRequest["csrftoken"])"

John Funk · Answer

Hi @Иван Каменский  - Were you able to get this solved?

Aidan Goldthorpe · Answer

Hi @Иван Каменский,

Thanks so much for your question.

This does seem like it may be a bug in Jira Service Desk. Can you provide any information about which version of JSD this happened in? We have fixed a similar issue in JSD 4.9, so upgrading to this version when it is released should fix the problem.

Thank you,

Aidan
Jira Service Desk