How to use queue columns in response

Question

In my instance of Jira Service Desk, when I edit a queue I notice there is a column called `Warn customer issue close`. If I select this column and then go to the list view, this column is empty.

* Where does the column `Warn customer issue close` come from, or put another way, how is it created?
* How do I populate this column (field) with values?

Ideally, I'd like to have this column (field) in the actual ticket, so I can "tick" or populate it when replying to a customer that has not responded to an Engineer's request in X days.

Update: I still can't work this out. Can anyone else chip in?

T. I. A.

arcotek · Answer

Hi @Jack Brickey

Thank you for your response.

I am sure that it is a custom field too. So, by your comment, I'll assume this is a custom field created by a global admin. I'm an admin in the... erm.. workspace, project? but not across the board.

I'm not sure what you mean by "What values do you see there?". Where? In the list of available columns or values for `Warn customer issue close` field? If I show the column, nothing shows up for my tickets.

T. I . A

Jack Brickey · Answer

I’m guessing that is either an SLA or custom field that your admin has created. To the best of my knowledge this is not an OOTB sla/field but I see you are on server so maybe. What values do you see there?