I cannot rank issues from the Service Desk

Question

I seem to be unable to rank issues from the ServiceDesk project. I use an a Jira account which is also an agent account. With that account I made a query for the open tickets. And in the list of issues I want to change the ranking of the tickets according to the priorities given by the customer. I can sort on priority by I rather would like to have ranking to be able to sort each individual issue.

How / where can I change the ranking of the tickets?

henk aarts_hm3n5o · Answer

I just noticed that this error is mentioned more in community and that is is probably relate to a plugin. When trying I found out I do not see the error when using Microsoft Edge. Anybody experienced and solved the same issue?

henk aarts_hm3n5o · Answer

Rank is the OOTB property I want to use for sorting as I used to do for all Jira issues in boards. I now notice that when I create a (scrum)board for the service desk project I get 6 times errors:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

* * Exception: Uncaught TypeError: Cannot read property 'append' of undefined
* Resource: https://jira.airios.eu/s/4d16046504cf2c5ec2f302a123253382-CDN/lpl5zv/806001/64d35614860da2ef9db10a90b5eac274/a90d50ff89c4aa952a9420b9b119faaf/_/download/contextbatch/js/gh-rapid-plan,gh-rapid-detailsview,jira.project.sidebar,atl.general,jira.global,atl.global,com.atlassian.jira.projects.sidebar.init,jira.general,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&richediton=true&whisper-enabled=true
* Line: 17117
* Column: 26

Ajay _view26_ · Answer

Hi @henk aarts

Is Ranking a custom field in your Portal page for customers ?  You should be able to sort on custom fields in the Agent View.