Increase mail ingest frequency

Question

With the transition to remote working we have a lot of users who need to make service desk requests.  Is there a way to shorting the time interval for when Service Desk polls for new tickets?

JimmyVanAU · Answer

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JimmyVanAU · Answer

Hi Mark,

You can adjust the frequency of polling to every 1 minute.

* Choose Settings > System. 
* Select Mail > Incoming Mail to open the Incoming Mail page. 
* Click the Edit link next to an existing mail handler) in the Mail Handlers section to open the Mail Handler dialog box
* Specify the Delay (in minutes) between the mail handler's running time. This should be 1 for you.

Doco is here: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Hope that helps!