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Supporting multiple companies each with employees with Service desk

Fred Lumiere

We'd like to start using Service desk to support our managed services clients. Each client company has multiple users.

We are wondering if it makes sense to create one Service desk project per client company since we also need the Knowledge base to be specific to their users.

Meaning, the knowledge base articles written for client company A users should not be read by client company B users.

Am I right to assume then that we should setup a Service desk project per client company?

Thanks!

Comments

John Funk

Hi Fred,

Yes, that would be my suggestion - setup a separate Service Desk Project per client company. That way you can also tailor the portal and descriptions and directions just to them (along with the KB as you already mentioned.)

Bastian Stehmann

Hi @Fred Lumiere ,

My experiences are that it works best if you have one Servicedesk per company.

You can then also have announcements specific for each company and the knowledge base handling is also easier.