nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Tomcat Error after trying to Migrate Server

Shannon_Parker

Hello,

I am trying to migrate our Confluence Server from a Windows 2012 R2 server to a Windows 2019 server. I tired following steps I have found online; run the install up to the point of the startup page, shutting it down, copying all the old files to the new server and starting Confluence back up, but Tomcat throws a 500 error. Have matching versions of Confluence and Java installed on both servers.

Here is the first lines of the "Exception" and "Root Cause" sections. If more is needed, can provide.

org.apache.jasper.JasperException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

Thank you for any help!

Shannon

Accepted answers

All comments

Moses Thomas_08kyb0

@Shannon_Parker We need more logs info, please provide <Confluence-home-dir>/logs/atlassian-confluence.log

Shannon_Parker

Can do, here is a link to the log file;

https://www.dropbox.com/s/pycv16sk1nl1q04/atlassian-confluence.log?dl=0

Moses Thomas_08kyb0

@Shannon_Parker After going through the logs you have provided, I have seen that you have performed upgrade and have restarted Confluence after failure.

Possible Root cause

Some system plugins are disabled / did not start properly.

2020-03-13 15:33:33,955 INFO [Catalina-utility-4] [atlassian.plugin.manager.DefaultPluginManager] lambda$shutdown$5 Preparing to shut down the plugin system
2020-03-13 15:33:34,033 INFO [Catalina-utility-4] [atlassian.plugin.manager.DefaultPluginManager] lambda$shutdown$5 Shutting down the plugin system
2020-03-13 15:33:47,995 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.ibm.icu-64.1', not ACTIVE
2020-03-13 15:33:48,011 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugin.jslibs', not ACTIVE
2020-03-13 15:33:48,167 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.confluence.plugins.confluence-icons', not ACTIVE
2020-03-13 15:33:48,214 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.confluence.plugins.confluence-editor-v4', not ACTIVE
2020-03-13 15:33:48,386 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'org.apache.servicemix.bundles.spring-tx-5.1.8.RELEASE_1', not ACTIVE
2020-03-13 15:33:48,386 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'org.apache.servicemix.bundles.spring-jdbc-5.1.8.RELEASE_1', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugins.atlassian-spring-interceptor-adapter-plugin-1.1', not ACT
IVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugin.atlassian-spring-scanner-runtime', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugin.atlassian-spring-scanner-annotation', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.platform.spring-velocity-support-0.0.7', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.oauth.atlassian-oauth-api-4.0.2', not ACTIVE
2020-03-13 15:33:48,917 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.gadgets.atlassian-gadgets-spi-4.4.4', not ACTIVE
2020-03-13 15:33:48,917 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.gadgets.atlassian-gadgets-api-4.4.4', not ACTIVE
2020-03-13 15:33:49,635 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.bundles.json-20070829.0.0.1', not ACTIVE
2020-03-13 15:33:49,900 WARN [Catalina-utility-4] [plugin.osgi.factory.OsgiBundlePlugin] uninstallInternal OSGi container not running or undefined: Will not remove bundle listener and will not close packa
ge admin service

Resolution

How to reset all Confluence plugins back to their default state through the database

Try and give feed back

Kind regards,

Shannon_Parker

@Moses Thomas Just tried; shutdown Confluence, ran the SQL statement, it said it affected one row, but still got the same error when I restarted the service. I also noticed that I don't seem to be getting any new logs... Not sure if that is an issue or if it is not even getting to the point of it generating logs.