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Issue facing with Rest Api

Suraj Parwani

Hi , I am facing issue while fetching JIRA id's through JAVA using Rest API. I am using code

SearchRestClient searchClient = client.getSearchClient();

SearchResult result = searchClient.searchJql(jqlquery).claim();

and getting exception as :

RestClientException{statusCode=Optional.absent(), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:47)

Caused by: RestClientException{statusCode=Optional.absent(), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$3.apply(AbstractAsynchronousRestClient.java:188)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$3.apply(AbstractAsynchronousRestClient.java:182)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:62)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:12)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:295)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
at com.google.common.util.concurrent.Futures$4.run(Futures.java:1154)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:293)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:150)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:135)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:185)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:295)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
at com.google.common.util.concurrent.Futures$4.run(Futures.java:1154)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:293)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:150)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:135)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:185)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:46)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:197)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:90)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:192)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.codehaus.jettison.json.JSONException: JSONObject["name"] not found.
at org.codehaus.jettison.json.JSONObject.get(JSONObject.java:369)
at org.codehaus.jettison.json.JSONObject.getString(JSONObject.java:496)
at com.atlassian.jira.rest.client.internal.json.JsonParseUtil.parseBasicUser(JsonParseUtil.java:192)
at com.atlassian.jira.rest.client.internal.json.UserJsonParser.parse(UserJsonParser.java:34)
at com.atlassian.jira.rest.client.internal.json.UserJsonParser.parse(UserJsonParser.java:31)
at com.atlassian.jira.rest.client.internal.json.IssueJsonParser.getOptionalNestedField(IssueJsonParser.java:300)
at com.atlassian.jira.rest.client.internal.json.IssueJsonParser.parse(IssueJsonParser.java:234)
at com.atlassian.jira.rest.client.internal.json.IssueJsonParser.parse(IssueJsonParser.java:88)
at com.atlassian.jira.rest.client.internal.json.GenericJsonArrayParser.parse(GenericJsonArrayParser.java:39)
at com.atlassian.jira.rest.client.internal.json.SearchResultJsonParser.parse(SearchResultJsonParser.java:40)
at com.atlassian.jira.rest.client.internal.json.SearchResultJsonParser.parse(SearchResultJsonParser.java:27)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$1.handle(AbstractAsynchronousRestClient.java:145)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$3.apply(AbstractAsynchronousRestClient.java:186)
... 26 more

Accepted answers

All comments

Dario B

Hello @Suraj Parwani ,

We don't have enough information to possibly be able to help and the stacktrace is not including any meaningful error message (not even the status code):

Caused by: RestClientException{statusCode=Optional.absent(), errorCollections=[]}

Therefore, in order to be able to help, we need to know:

Is this for Jira Server or Cloud?
Are you using any existing framework or if you wrote your own Java code?
What is the authentication method used?
Which REST API endpoint (I guess the search endpoint but please confirm) are you calling and what is the method used (GET, POST)?
What is the JQL used for the search?
Is the same REST API request working fine outside your Java code, e.g. if you use Curl or Postman?

Finally, for the future, please notice that this is not the best place to get help on development related questions. The right resources are listed in https://developer.atlassian.com/resources.

Specifically:

Cheers,
Dario

Suraj Parwani

Hi,
Thanks for replying on post.

I am again attaching the exception which we catch in RestClientException which is as follows :

RestClientException{statusCode=Optional.absent(), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:47)
at com.utility.Jira.executeJQLQuery(Jira.java:51)
at com.impl.Querying.fetchJiraDetails(Querying.java:1009)
at com.impl.Querying.coreLogicToRunSuite(Querying.java:573)
at com.impl.Querying.executeAndDataAccuracy(Querying.java:402)
at com.impl.Querying.executeSuiteBasedOnUserDefinedOperation(Querying.java:244)
at com.impl.Querying.operationBeforeExecutingSuite(Querying.java:211)
at com.impl.Querying.readEnviromentDetailsAndAssign(Querying.java:194)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.testng.internal.MethodInvocationHelper.invokeMethod(MethodInvocationHelper.java:80)
at org.testng.internal.Invoker.invokeMethod(Invoker.java:714)
at org.testng.internal.Invoker.invokeTestMethod(Invoker.java:901)
at org.testng.internal.Invoker.invokeTestMethods(Invoker.java:1231)
at org.testng.internal.TestMethodWorker.invokeTestMethods(TestMethodWorker.java:127)
at org.testng.internal.TestMethodWorker.run(TestMethodWorker.java:111)
at org.testng.TestRunner.privateRun(TestRunner.java:767)
at org.testng.TestRunner.run(TestRunner.java:617)
at org.testng.SuiteRunner.runTest(SuiteRunner.java:334)
at org.testng.SuiteRunner.runSequentially(SuiteRunner.java:329)
at org.testng.SuiteRunner.privateRun(SuiteRunner.java:291)
at org.testng.SuiteRunner.run(SuiteRunner.java:240)
at org.testng.SuiteRunnerWorker.runSuite(SuiteRunnerWorker.java:52)
at org.testng.SuiteRunnerWorker.run(SuiteRunnerWorker.java:86)
at org.testng.TestNG.runSuitesSequentially(TestNG.java:1198)
at org.testng.TestNG.runSuitesLocally(TestNG.java:1123)
at org.testng.TestNG.run(TestNG.java:1031)
at com.impl.MainClass.main(MainClass.java:407)
Caused by: RestClientException{statusCode=Optional.absent(), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$3.apply(AbstractAsynchronousRestClient.java:188)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$3.apply(AbstractAsynchronousRestClient.java:182)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:62)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:12)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:295)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
at com.google.common.util.concurrent.Futures$4.run(Futures.java:1154)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:293)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:150)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:135)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:185)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:295)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
at com.google.common.util.concurrent.Futures$4.run(Futures.java:1154)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:293)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:150)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:135)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:185)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:46)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:197)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:90)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:192)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.codehaus.jettison.json.JSONException: JSONObject["name"] not found.
at org.codehaus.jettison.json.JSONObject.get(JSONObject.java:369)
at org.codehaus.jettison.json.JSONObject.getString(JSONObject.java:496)
at com.atlassian.jira.rest.client.internal.json.JsonParseUtil.parseBasicUser(JsonParseUtil.java:192)
at com.atlassian.jira.rest.client.internal.json.UserJsonParser.parse(UserJsonParser.java:34)
at com.atlassian.jira.rest.client.internal.json.UserJsonParser.parse(UserJsonParser.java:31)
at com.atlassian.jira.rest.client.internal.json.IssueJsonParser.getOptionalNestedField(IssueJsonParser.java:300)
at com.atlassian.jira.rest.client.internal.json.IssueJsonParser.parse(IssueJsonParser.java:234)
at com.atlassian.jira.rest.client.internal.json.IssueJsonParser.parse(IssueJsonParser.java:88)
at com.atlassian.jira.rest.client.internal.json.GenericJsonArrayParser.parse(GenericJsonArrayParser.java:39)
at com.atlassian.jira.rest.client.internal.json.SearchResultJsonParser.parse(SearchResultJsonParser.java:40)
at com.atlassian.jira.rest.client.internal.json.SearchResultJsonParser.parse(SearchResultJsonParser.java:27)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$1.handle(AbstractAsynchronousRestClient.java:145)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$3.apply(AbstractAsynchronousRestClient.java:186)
... 26 more

I thing I noticed that this exception is coming when issues are linked to epic story and whereas if 0 issues are linked to epic , this exception doesnt occurs.

Answering to your questions,

1. Is this for Jira Server or Cloud?
Ans : Cloud
2. Are you using any existing framework or if you wrote your own Java code?
Ans : We have written our code.

static String jiraUrl = "https://cleartrail.atlassian.net";
public static JiraRestClient getJiraRestClient() {
return new AsynchronousJiraRestClientFactory().createWithBasicHttpAuthentication(getJiraUri(), username, password);
}
public static URI getJiraUri() {
return URI.create(jiraUrl);
}
public static Issue getIssue(String issueKey) {
return getJiraRestClient().getIssueClient().getIssue(issueKey).claim();
}
jiraServerUri = new URI(jiraUrl);
JiraRestClientFactory factory = new AsynchronousJiraRestClientFactory();
JiraRestClient client = factory.createWithBasicHttpAuthentication(jiraServerUri, username, password);
SearchRestClient searchClient = client.getSearchClient();
SearchResult result = searchClient.searchJql(jqlquery).claim();

3. What is the authentication method used?
Ans: I have attached code for the same.

4. Which REST API endpoint (I guess the search endpoint but please confirm) are you calling and what is the method used (GET, POST)?
Ans: I think its GET.

5. What is the JQL used for the search?
Ans: Working Fine JQL as stated above :
project = NEWUX AND status in ("In Progress", Open, Reopened, Resolved) AND "Epic Link" = NEWUX-20856 ORDER BY summary ASC,updated DESC

Exception in :
project = NEWUX AND status in ("In Progress", Open, Reopened, Resolved) AND "Epic Link" = NEWUX-20857 ORDER BY summary ASC,updated DESC

6. Is the same REST API request working fine outside your Java code, e.g. if you use Curl or Postman?
Ans: As some of the JQL is working fine so I think that case would also be same on postman

And sorry to add question over here, next time I will remember the correct place.

Thanks

Suraj

Dario B

Hello @Suraj Parwani ,

Please confirm my understanding is correct:

You are calling the endpoint to search for issues (POST or GET)
- Search for issues using JQL (GET)
- Search for issues using JQL (POST)
The search works fine if there are no issues linked to the given epic. So, in other words, when no issues are returned

If the above is correct, then I need to know the following to try to reproduce the issue:

In above code I can see that you are using Basic Authentication with username and password mentioned. Can you actually confirm you are using Basic Authentication with email address and API Token instead?
Is NEWUX a Classic or a Next-Gen project?
Can you let me know date time and timezone of the last time you got the exception in within the last week so that I can see if I can find anything in the logs for your instance?

Have a nice weekend.

Dario

Suraj Parwani

Hello,

Thanks for your response.

Sorry ,it was my mistake, I considered we use Rest API but I have rechecked we are using JAVA API.

And yes, search works fine if no issue is linked to it.
Also adding to it we use token for authentication with the email address of the user.
I think our NEWUX is a classic project.
and last time we got an exception on Mon, 27 Apr 2020 10:21:37,509 IST.

Please provide us with the solution so that we can continue further.

Thanks

Suraj

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