Creating new starter form in JIRA

unknown

Hey guys,

We are currently using JIRA as a helpdesk, and we are trying to move all of our other legacy systems into it.

One of our requirements is a new user/starter form that managers can fill out and we can carry out the task at hand.

I've set up a URL template link that people can click on and manually enter the right fields:

Start Date:

Starter's name:

Department:

Site:

Desk ext:

Mobile Number:

Dir access:

Computer:

Bag:

Additional Notes:

However, our current system is still an Outlook form (shudder). The benefits of that are that it can have dropdowns for computer, department, site, bag type etc.

How would I go about achieving that in JIRA? I would prefer to have a web form of some kind and have the results come to us as a ticket for us to action.

Thank you!

unknown

I decided to make custom fields with custom message (on edit) to give staff an easier way of doing things that was uniform, and with fewer human error problems.

I will however use the collector once we upgrade to v6.