What are the email template changes from JIRA4.0 to JIRA5.0

Question

We have an event as "SME Approvers Mail" that was configured & was working perfectly on JIRA4.0, but now after migration to JIRA5.0, its not shooting those "SME Approvers Mail" mails. I see this event is configured and triggered from a workflow transition. I also see that the event exists in JIRA5.0 as well after migration.

From, the old version I dont see any template required for this SME event.

Please help advise what requires to be changed on JIRA5.0 in order to make this feature work.

Please help...!!

Thanks in advance

unknown · Answer

Did this get resolved?  One of the other large changes between JIRA 4 and5 is that the mailhandlers have their API change entirely, such that a 3rd party mailhandler will no longer function.  If you are using the JIRA handlers, the upgrade process should have retained their configuration.

unknown · Answer

The biggest change between 4.0 and 5.0 (4.4 actually) in mail templates was the removal of Event Name from e-mail subject for satisfying dumb e-mail clients - so instead of subject "[JIRA] SME Approwers Mail: summary of issue" you will get "[JIRA] summary of issue". There is possibility to turn it back - by modifying templates in application, as we do for all instalations.

Just thought - Is there posibility to miss that mail due some filtering in e-mail filtering?

Nazia Tarannum · Answer

Thanks for your response Jamie.

I already told there is no different template/format for this email.

And I checked the logs during the transition, I dont see anything in the logs.

Its a standard event fire, set in the postfunction of a workflow transition.