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how to create a dropdown list in JIRA service desk?

Massimo_2dugx1

Hi, I'd like to have not a textarea filed, but have a dropdown menu po fill with some values, and in the service desk it appears this dropdown menu, and not a free textarea

this because I have to let user choose one value from the dropdown, and in this dropdown I will put only values I decide

is it possible?

using the checklist module, it comes a textarea !!! I dont need a textarea

thanks

Accepted answers

Ansar Rezaei

Go to <jira-url>/secure/admin/ViewCustomFields.jspa and create a new select list custom field and it to the issue type of your project that you want.

if you can't find which screen you should add, from following the link you can find screens of your project:

<jira-url>/plugins/servlet/project-config/<project-key>/screens

Then wen you want to edit the field for any request type related to this issue type, you could see your select list field.

If you need more help, let me know.

All comments

JP _AC Bielefeld Leader_

Hi,

I assume you're using a custom field to be displayed in the JSD frontend. What field type did you chose for the custom field?

https://confluence.atlassian.com/adminjiraserver/adding-a-custom-field-938847222.html

Best

Massimo_2dugx1

hi, I'm new in jira service desk, I mean that I need that the user can find a dropdown menu instead of a text filed or textarea

I attach you some screenshots

I go to projets settings --> service type --> and I have some service requests in one i choose to modify fields, but there are not dropdown menu options for a field

Could you help me ?

thanks

JP _AC Bielefeld Leader_

Yes, change the Checklists field in the custom field configuration. I send a documentation link. Follow the guidelines there.

Best

Ansar Rezaei

Go to <jira-url>/secure/admin/ViewCustomFields.jspa and create a new select list custom field and it to the issue type of your project that you want.

if you can't find which screen you should add, from following the link you can find screens of your project:

<jira-url>/plugins/servlet/project-config/<project-key>/screens

Then wen you want to edit the field for any request type related to this issue type, you could see your select list field.

If you need more help, let me know.

Massimo_2dugx1

Hi, thanks, I have created a custom field like a dropdown menu, ok but now I dont find it when I try to modify fields of a request.

there are Always the same fields

after creating the custom field, there is a page where is required to associate the field to screens, but I dont know how to do..

because I need it will appear as a option I can check when I create a service request:

and what I need is to find and then be able to check the custom field I have created:

here I go to modify one service request:

then I click on add fields:

...and I dont see the custom field here, so I cannot check it… :

could you help me ? thanks a lot

Massimo_2dugx1

hi, thanks.

Massimo_2dugx1

hi, I have created it, and now I find it

how can I edit now the cutom field I have created ?

Ansar Rezaei

You did it well. As I see you choose Service Request Issue type for the request so you should add the new field to Service request create screen that you can find it here:

<jira-url>/plugins/servlet/project-config/<project-key>/screens

For editing new field you should come back to the custom field page, search your field and click on the Configure button:

<jira-url>/secure/admin/ViewCustomFields.jspa

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