Unable to get the data of a single line text custom field in JQL even though value available in tic

Question

Hi Team,

We have a single line text custom field which has values in  the "Story" issues, but when we search it using "More" option of JQL it is not returning any results.

Here is the scenario

Project : Test 123

single text custom field: US ID

We are already using a separate context for the custom field by tagging it to the project123 and issue type Story

We are using a "Free Text Searcher" template for this custom field.

Below is the screen shot of the JQL

Below is the screen shot of the JQL after using "More" option for "US ID" for value =US10.16

Please help us to resolve this issue.

Thanks!

Roffy Jose

Jack Nolddor [Sweet Bananas] · Answer

Hi Roffy and Welcome,

Do you mind to rebuild JIRA's search index and then try it again?

Regards

Richard Bouchacourt · Answer

Hello @Roffy Jose ,

Please copy/paste your jql request and a screenshot of the issue (US10.16).

It will be more easy to help you.