How to reset password without Email address

Kohei Kawakura

I installed the on-premises version of JIRA Service Desk and created an admin user.
After changing the password for the admin user, I could not log in.
After resetting your password, you will not receive an email.
Is there a way to change my password from JIRA Service Desk Server?
I tried uninstalling, but it didn't work. .

JimmyVanAU

Hi Kohei,

I'm assuming you have server (operating system level) access to Jira Service Desk.

In a nutshell, stop Jira, and start up Jira with

-Datlassian.recovery.password=<your-password>

in setenv.bat/setenv.sh, restart, and then login with "recovery_admin".

Full details are here:

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Let us know how you go