LDAP to Active Directory Migration - ensuring no Jira user history loss

Nancy S_ Bennett

I have a client that has a server instance of Jira.  I am asking some questions on their behalf to gather some preliminary information about a potential move from their current LDAP to Active Directory.

I have gone through this document:
https://confluence.atlassian.com/adminjiraserver/migrating-users-between-user-directories-938847059.html

and I have determined we fall into the following case:
"Migrate all users from Delegated LDAP to Delegated LDAP"

But is is very light on the details. At the highest level we just want to confirm that such a migration when done correctly will result in no history loss for the Jira user.
Assuming that is the case, what are the requirements to ensure that happens? How does Jira understand the User X in Directory A is the same user X in directory B? Is email address used to do the mapping? What would need to be done that ensure this mapping would be successful? Is their any manual database work (special scripts etc) needed to achieve this mapping or does doing the migration through the interface take care of it all and it "just works". Any deeper level of understanding on how to do this migration cleanly and without any Jira user history loss would be much appreciated.

Mikael Sandberg

I went through a AD migration about a year ago and as long as the username is the same in both the old and the new user directory there should be no issue. I would strongly recommend setting up a test environment and restore a XML backup from production to it. Then you can test that when adding your new user directory everything works as expected.