Crowd when JIRA is running Service Desk

Martin Cleaver

Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users.

We now want to allow non-Crowd users to use Service Desk in the customer role.

How should directories be configured to allow sign-up in Service Desk yet not affect our existing on boarding process?

Thanks, M.

Luciano Fagundes

Hello Martin,

Are you using Crowd SSO in JIRA? If so, SSO will need to be disabled in order to allow non-crowd users to be able to login.

https://confluence.atlassian.com/display/SDKB/Cannot+login+to+Service+Desk+as+local+user+when+Crowd+SSO+is+Enabled