Customer information linked

Question

Hi,

I'm new to JSD and I'm trying to configure it to use instead of an old ticketing system.

I have some customer information in the filed 'Customer' that goes from the database. (JSD1.png)

When I customer raises a request from the portal I neet that the filed 'Customer' will be filled automatically.

Is there any possibility (ora automation ) to link the Organization (or Customer)  with my 'Customer' field?

Thanks in advance.

Ajay _view26_ · Answer

Adding steps in automation for Jira rule is simple.  Please follow the instructions and you should be able to  write your custom automation rule

Mike Donnarumma · Answer

Tnx Aja I'll try it.

Ok in this way the organization is created by checking the email.

How can I make another step to link the organization to my field 'Customer' that is imported from 'Clienti' ?

Ajay _view26_ · Answer

Hi @Mike Donnarumma ,

You can use automation for jira rule to set the desired field . Use a similar rule

I hope you can achieve your usecase

Ajay