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“JIRA server could not be contacted, this may be a temporary failure or the server may be down.”

yong hu_q5wpik

When I install JIRA 8.7.0, everything is normal; but when I install conference 7.3.2 and import JIRA users, ordinary users will log in to JIRA and exit immediately, and this prompt message will appear.

“ JIRA server could not be contacted, this may be a temporary failure or the server may be down.”

But there is no problem when using the administrator account to log in.

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Shannon S

Hi @yong hu,

I've had to translate your issue into English, but from what I am understanding, Jira 8.7.0 was working fine. You then installed Confluence 7.3.2, and now you're seeing an error whenever you login to Jira.

Can you please let me know what that error message says in English? I'm not able to translate the image.

Shannon

yong hu_q5wpik

I'm sorry that I didn't consider that Chinese is not as convenient to read as English.

“ JIRA server could not be contacted, this may be a temporary failure or the server may be down.”

But there is no problem when using the administrator account to log in.

yong hu_q5wpik

What I can be sure of is that both JIRA and conference are up and running.

Shannon S

Hi @yong hu,

It seems like there's an issue with your User Management setup.

Are you using the local directory for user management, or using Jira to manage your Confluence users? Can you walk me through the steps you took to import the Jira users?

Please also show me what your User Directories setup looks like on Confluence.

It will also help if you can let me know what error messages appear in your server logs when the error occurs.

Thank you!

Shannon

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