Hello,
is there a way to query to summarize of all open tickets in one?
Open tickets include tickets like, open, ready for support, in progress etc.
Thanks in advance!
The best way to do this is to leverage the resolution field. However, this assumes that you always set the resolution when moving an issue into any Done Category status.
JQL - resolution is empty
if the above resolution assumption is invalid then you will need to do something like below and specify every Done status...
JQL - status not in (Done, Closed, Resolved...)
Hi
yes. there is
you can write :
project = " " AND status in ("Open", "In Progress","ready for support")
The background to my question is that I wanna present this summary in a gadget.
My goal is to present the status of all tickets in 2 lines like:
open: includes tickets like ready for support, in progress, waiting for customer, ...
closed: is clear
Depending on how you want to present the data you may wish to look at the two dimensional gadget or possibly a pie chart.
More specifically, I wanna use this summary in rolling window monthly gadget.
line 1: summarizing of all open tickets under a single status - is it possible?
line 2: all closed tickets - that's clear.
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