This seems to be for all Projects and issues in JIRA.
We have a group which is a member of JIRA Developers, this group is defined as "Assignable User".
Of this group, there are 4 users who can't be assigned to any project, it's as if they've been removed from the group, as they don't show up when we try assigning them.
Searched for other QA's, but couldn't find any that described only a few users.
Did a check in the User Management, just to see if I could see anything that was common for these users, and I saw that 2 of them was registered as "never logged in", and the other 2 had "never logged in" as well as tens of "login failures" registered on their user.
Spoke with one user, and even though it said never logged in plus many login failures, he has indeed logged in recently in the past, although with some login issues.
Then checked User Directories, and the Active Directory I have set up is listing:
Last synchronised at 9/27/2016 3:14 PM (took 0s).
Synchronisation failed. See server logs for details.
The logs say that it fails to synchronize due to the inability to add a few groups:
2016-09-27 15:42:20,741 Caesium-1-3 WARN ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following entity to the directory [ Crowd Internal Directory ]: RDS Endpoint Servers
2016-09-27 15:42:20,741 Caesium-1-3 WARN ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following entity to the directory [ Crowd Internal Directory ]: RDS Management Servers
2016-09-27 15:42:20,741 Caesium-1-3 WARN ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] Could not add the following entity to the directory [ Crowd Internal Directory ]: RDS Remote Access Servers
2016-09-27 15:42:20,741 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] added [ 0 ] groups successfully in [ 21ms ]
2016-09-27 15:42:20,741 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronized [ 72 ] groups in [ 30ms ]
2016-09-27 15:42:20,751 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] failed synchronisation complete for directory [ 10100 ] in [ 175ms ]
2016-09-27 15:42:20,813 Caesium-1-3 ERROR ServiceRunner [c.atlassian.scheduler.JobRunnerResponse] Unable to synchronise directory
com.atlassian.crowd.exception.OperationFailedException: Failed to synchronize directory group attributes for missing group: RDS Remote Access Servers
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAllGroupAttributes(AbstractCacheRefresher.java:129)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:94)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:168)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.synchronizeDirectory(JiraDirectorySynchroniser.java:77)
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.runJob(JiraDirectorySynchroniser.java:52)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:453)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:447)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:394)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:279)
How do I correct this?
Thanks!
