nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to Assign Issues

Junaid Shah

Hi,

Im wondering how a user can Assign issues to other users, for example if an Issue is assign to me, how can I reassign it to another user so that they can perform their task. and How would I assign an issue later on to myself if it is already assigned to someone? is this possible?

Thank you.

Accepted answers

Junaid Shah

I've put Assign Issue to a user in Permission Scheme and I am testing with that account, theres no options to Assign to a user, there is "Assign to me" if it is unassigned however if it is assigned then there are no such options unless im logged in with my developer/administrator account.

Ok So In Permission Scheme, Under "Assignable User" - Group A, Group B, Group C, and Jira Admins, Under "Assign Issues" - Group Managers and Group Jira Admins. I've given Global Permission to Browse Users to Group Managers.

Group Managers has 3 Users

Group A, B and C have 4 users each.

So for example I have a Manager Account, I cant seem to assign to anyone, from Admins I can assign to myself, but I cant assign to anyone else either. So neither way is working, I've had a looked through properties and there doesnt seem to be any jira.permissions.assign, or similar..perhaps Im missing that property?

My overall task is that Managers should be able to Assign to users through the Assign button which Ive read about, Ive checked all schemes, and they seem to be fine, only issue I would imagine being is the property value, sorry I cant comment as Atlassian Answers isnt allowing me too..

Yep Ive logged in as a Manager, would the property value make a difference..? The only other thing I can think of is that one of the other admins has deleted the ability of Assign by removing it from the list of options with JIRA itself.

Need 25 points to do it more than 3 times a day lol.

Turns out to be disabled in an add on. Due to Assign button not being able to be tracked, e.g. who Assigned who and anyone with right permissions were able to do that.

All comments

Udo Brand

You need assign issue permission in order to assign issue. If you have it you simply can use the assign button in the menu (there you have also the option "assign to me").

Nic Brough -Adaptavist-

Look at the issue, click "assign". Or change the assignee while editing the issue. If you are on the list of possible assignees, it will offer you an "assign to me" option near the field too.

To do that, you must have "assign issue" permission in the permission scheme

Junaid Shah

Group Managers has 3 Users

Group A, B and C have 4 users each.

Need 25 points to do it more than 3 times a day lol.

Turns out to be disabled in an add on. Due to Assign button not being able to be tracked, e.g. who Assigned who and anyone with right permissions were able to do that.

Udo Brand

Does this user have global Browse User permission?

Nic Brough -Adaptavist-

Also, who do you have in "can be assigned issues" permission? That determines the validity of the users you will be allowed to assign it to (and Udo's point about whether you can browse users - if you don't have it, then you will have to know the full user name of a valid assignee)

Junaid Shah

I've added the group to the Global Browse User permission, there is literally no option on the Issue screen to "Assign", If it is Assigned to me, then I cannot change the Assignee, do you think I might have to just build a screen with an Assignee field?

Dunila Jayasuriya

Also you can just click "a" and select the user you want to assign to and click on assign

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-administration

assign