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Any way to bypass the notifications delay?

Cristian Tone_8mxw8w

Hello everyone,

I am working in a company where JIRA is used heavily, so in order to not break the IT infrastructure, our JIRA admins have set a 15 minutes delay.

I am currently working on an on-call project in JIRA which requires notifications in terms of seconds. I am using Email this Issue(JETI) in the workflow to bypass the notifications delay, so wherever a transition inside the ticket occurs, I get mailed.

But what I cannot figure out is how to receive a mail when a comment is added. Adding a comment and using the default JIRA notifications means receiving the mail in 15 minutes, which is totally unacceptable for my project.

So my question is, how can I receive mail notifications when a comment was added, while bypassing the JIRA 15 minutes delay?

Thanks,
Cristian

Accepted answers

Hello @Cristian Tone

This is what is bothering you "Batching notifications"

https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html

I'm afraid there is no way to bypass this.

The only thing that crosses my mind is the automation rule, to send every time issue is commented.

You can edit the email that will be sent, you can limit it to your project.

BR, Olga

All comments

Hello @Cristian Tone

This is what is bothering you "Batching notifications"

https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html

I'm afraid there is no way to bypass this.

The only thing that crosses my mind is the automation rule, to send every time issue is commented.

You can edit the email that will be sent, you can limit it to your project.

BR, Olga

Cristian Tone_8mxw8w

Hey Olga,

Thanks for the advice, might you guide me to where could I set the automation rule?

By chance is it in the project settings -> Project automation? Or are you referring to another section?

Thanks,
Cristian

Hello @Cristian Tone

Great you have the right autoamtion.

Okay this are the steps:

- Project automation

- New rule -> Trigger issue commented

-Add new action -> Send email

- to add your email

- Subject: Issue {{issue.key}} {{issue.summary}}

Content

Hello xxx

{{issue.comments.last.body}}

{{issue.toUrl}}

You can play around and add custom smart values

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

BR, Olga

Cristian Tone_8mxw8w

Hello @Olga Videc

Unfortunately, I don't have the Send email action. I only have "Issue actions". I have nothing email related.

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