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Credentials from internal JIRA Directory not allowed?

Dom_eq4jrr

Hello ,

i need your help.
We have a JIRA Server with an internal Directory and a Crowd Integration. The internal Directory ist in first place, Crowd in second.

At the moment every User lies in crowd. Now we need a "backup user" for the case crowd is not available. Therefore I add a user to the internal Directory with the group "jira-administrators", but on grounds of something I can't login with this user into Jira.

Jira tells me that this User or pw is not correct, but the credentials are...

Does anyone have an idea why this happens?

Have a nice day!

Accepted answers

JP _AC Bielefeld Leader_

Hi,

just to make sure that I understand your configuration:

* First choice is Jira Internal

* Second choice is Crowd

* User, that doesn't exist in Crowd is created in Jira & added to group jira-administrators

* Login with that user is not possible

Is the group jira-administrators used for application access? I know this is a dumb question but sometimes only some Crowd groups are used for Jira application access.

Best

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