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dealing with linked issues in Jira Service Desk

Lance Li_fvd6if

Current we have some request from the management for linked issues:

when one ticket status changes, other linked ticket will also change the status?

When we add comment to a linked issue , do the other tickets also get the same comment ?

When we add a customer facing update, do the other tickets also generate ones?

If we close one as resolved, the other will close down as well with the same resolution comment?

Can we have one head /parent ticket which we work with the relevant updates cascade to all the child tickets attached?

We have tested with different and found that seems the original Jira Service Desk function can't achieve any of tasks above, may I know if anyone have any idea?

Thanks.

Accepted answers

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Jack Brickey

You will need to leverage Automation to achieve these behaviors. I use Automation for Jira but there are certainly others and you may already have one, e.g. Scriptrunner, Power Scripts, etc

Lance Li_fvd6if

We don't have any plugins as Scriptrunner, and built-in Automation rules not able to achieve what we need

Jack Brickey

you would need to add one to fulfill your requirements

Lance Li_fvd6if

So if no plugins, I can't achieve those goals I mentioned in my questions?

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