How can I hide Request Types in JSD Portal from Customers but NOT Agents

Question

Hi,

I want my Agents to be able to submit Request Types in the Portal (not using Create/Issue Type) but I do NOT want my Customers to be able to see them or request them.

Is there a way to Hide Request Types for specific Users/Roles (not just all or nothing)?

JimmyVanAU · Answer

Hi Alexandra,

Thanks for indicating your hosting type. As you're on server, your best bet is to use Extension for Jira Service Desk.

This way you can configure app permissions based on groups. See their documentation here

Hope that helps :)