As a Project Lead, I can see queues, but others, even administrators, cannot.

Question

When I created a test project for myself, I, as the Project Lead, can see queues in the left sidebar. When another person, who is also a Jira Administrator, and by default, added to all projects created in our instance, looked at the project, he was not able to see the queues. His left sidebar contained significantly less information. Is this a default setting that can be changed? We would like Project Leads to be able to delegate work to Administrators, but if they can't see the whole project, that is a problem.

Juan Manuel Ibarra · Answer

Hi Joshua_Cotterell

The functionality of the queues is exclusively for users licensed by Jira service Desk.
For this, the user must have the jira-service-desk-user group or be in the role of the Service Desk Team project.

You can check the user to see if those who do not see the queues have a service desk license. This should look like this:

Without that license they will not be able to see the queues or interact with customers.

Regards!

Dirk Ronsmans · Answer

Do they not have the queues or is there just on the top the "switch queues" option?

Also double check what application access they have compared to you.

Queues is something very specific to Service Desk so users with only Software access (even admins) might not see it, they require Service Desk Appliation access.