Priority Ranking

Frederick Su

What is the default ranking of Ticket Priority ? 

in my system it is pulling up as :

 

Must Have > Blocker > High > Medium > Low > Major > Critical

 

Is this as intended?

 

Also, where do "Minor, Trivial, Nice To Have, and Discretionary" fit in when "ORDER BY Priority DESC" ?

 

Can I, the Global Admin of my system change the ranking order programatically?

 

Thanks!

Jack Brickey

Well someone has added additional priorities it would seem. In Cloud you can reorder them and assume you can do the same in Server. It should be under the Jira admin/settings > Issues > Priorities. Now, understand that there is not actual ranking but only ordering of the list of priorities. Typically one will take the top-most to be the most critical and the bottom-most the least.

In your case, IMO, you have several that are redundant: Must Have, Blocker, Critical. It would seem to me that someone has mixed need/severity w/ Priority but I really don't know the drivers for these.

Typically I have seen: Highest, High, Medium, Low, (lowest). Sometimes Highest is replaced w/ Critical. Again, it is all to taste here.