NOTE: You do not have permission to perform a bulk transition on the selected issues.

Question

I have a locally installed Jira system (v8.4.3) that has many workflows that have broken resolutions of  unresolved when the task is in the final state of Closed, Finished, Done, Cancelled, etc.

For the most part I have been able to fix the problem by creating a closed to closed transition with a change to a resolution of complete and fixing the broke transitions.

A couple projects are giving the message. You do not have permission to perform a bulk transition on the selected ## issues."  I have looked at permissions schemes and I am definitely allowed to transition and have done so on task types of "task" it is just "vendor quote" giving me an issue.

I have looked at workflows and do not see any conditions or validations on any transitions into closing an issue.  The only thing I see is on transition from Ready for Delivery to Closed we are popping up and attachment and comment screen.

Where else can I look for why I am not permitted to transition the single issue type?

Happy to provide more information or screen shots if clarification is needed.

Bess McDonald · Answer

I was also able to clone the old issue (that I cannot transition) and close the clones using the bad workflow that does not set a resolution and then and then transition the clone through the fix resolution bulk change successfully.  I opened an Atlassian Support ticket because this has me stumped.

Bess McDonald · Answer

On old tickets I cannot transition, I can create a brand new broken ticket with identical values to the old ticket and I am able to bulk transition it and the fix resolution button displays on the screen.   The fix button is not visible on the old screens  in the same status of closed. Both tickets use the same workflow. I have individually clicked on every transition the only thing other than post transition is to create an issue only users with Create Issues permission can execute this transition.

Ashkan Malekly_4jfgcl · Answer

Hi @Bess McDonald

Check the Jack solution. If you have again problem. Check that all of your workflow has your favorite transition. Maybe in some of them you missed the transition.