Linking JIRA issues

RL_fw8iu3

Hi all,

I am wondering if there is a way to link issues when a ticket is opened in JIRA Service Desk.

For example if a computer has an issue and then 2months later a similar problem surfaces, is there a way to link the two?... It is possible to be notified that the same machine had an issue a few months earlier when the latest ticket is raised regarding a new problem.

Hoping that makes sense.

This is for JIRA server, not cloud

Bharath Kumar Kappala

@RL Welcome to the community,

We had exactly the same requirement and luckily we have a few automation add-ons that helped us with the issue. I will help you on how we did that you get a idea and also throw in some ideas.

Our requirement was when we have ticket created with a loan number value  the automation should check if there are already tickets with the same loan number and then link all of them to the newly created ticket. What we did was had the automation rule placed in our create transition we are using JWT add-on and here is the logic

Current issuewill be linked with issue link typerelates totoevery issuereturned by JQL queryproject = OOP AND "Loan Number" ~ "%{Loan Number}".
This feature will be run as user in fieldCurrent user

 

Its a post-fucntion that should be used after the Create the issue originally post-function.

 

Hope this helps!!