Expose JIRA to Internet

Question

Hola. I have problems setting up Jira on the internet. I had it correctly configured between them when I was in private mode. Now I have different errors, although it is partially functional. Errors in JIRA: In the Dashboard, I get the following error: __MSG_gh.gadget.sprint.burndown.title__ of the different gadgets. Other related errors, gh.gadget.sprint.error.can.not.find.sprint Assistance and troubleshooting tools, I get the following errors: The following scheme is part of my server with JIRA and Confluence, and another proxy web server, with redirection from outside to private servers. I also attached the configuration of the jira server.xml file, and the SRV02 vhost, and the srv01 vhost, to see if you can help me see where I have the problem. SERVER.XML JIRA " maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" proxyName="jira.mycompany.com" proxyPort="443" scheme="https"/> SRV02 VHOST_JIRA ServerName jira.mycompany.com ServerAlias jira.mycompany.com ServerAdmin webmaster@localhost DocumentRoot /var/www/html ProxyRequests Off ProxyPreserveHost Off ProxyVia Off Require all granted ProxyPass / http://localhost:8888/ ProxyPassReverse / http://localhost:8888/ ErrorLog ${APACHE_LOG_DIR}/error.log CustomLog ${APACHE_LOG_DIR}/access.log combined SRV01 VHOST_JIRA ServerName jira.mycompany.com ServerAlias jira.mycompany.com DocumentRoot /var/www/default SSLEngine on SSLCertificateFile /.......... SSLCertificateKeyFile /............. SSLCertificateChainFile /............ ProxyRequests Off ProxyPreserveHost On ProxyPass "/" "http://private_jira_ip:8888/" ProxyPassReverse "/" "http://private_jira_ip:8888/" Header set Access-Control-Allow-Origin "*" ServerName jira.mycompany.com ServerAlias jira.mycompany.com Redirect permanent / https://jira.mycompany.com Header set Access-Control-Allow-Origin "*" atlassian-jira.log 2020-02-25 13:20:27,357+0100 HealthCheck:thread-6 ERROR my.username 697x46x5 1judpnw 192.168.102.10,192.168.100.15,0:0:0:0:0:0:0:1 /rest/troubleshooting/1.0/check/my.username [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck org.apache.http.conn.HttpHostConnectException: Connect to jira.mycompany.com:443 [jira.mycompany.com/private_jira_ip] failed: Conexión rehusada (Connection refused) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:159) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56) at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:56) at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.net.ConnectException: Conexión rehusada (Connection refused) at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206) at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:339) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142) Thanks

salva_chafer · Answer

I will not get much help from the person who performed the installation. I'm sorry. I can only be there.
Reading the documentation I had to modify the cacerts file so that java trusted the certificates, I changed the base URL to the public FQDN. But I continue with the errors of the gadgets, and the link between applications.

I detected that port 8443 is not open. However, in the server.xml if I have it added.

Jack Brickey · Answer

You should have the admin engage here rather than being a middle-man. Note you can’t make jira application publicly accessible which includes dashboards. Users must be licensed.

salva_chafer · Answer

Sorry for taking time to respond. I do not control JIRA and have had to ask co-workers.
They confirm that yes, dashboard and filters are shared.

Thanks