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Issue type not shown in create menu even if it is in schemes

Luboss

I have 2 projects with the same issue type scheme, workflow scheme, screen scheme, permission scheme, notification scheme. Field schemes are not much different.

When clicking native create on the project even as admin I can not see the same dropdown for issue types - 1 issue type is missing in one project but I can see it in other project.

There are no restrictions in workflows, no behaviours attached to these projects, the whole instance was reindexed, jira version is 8.x

I am not sure why this is happening and how to check if plugins are interfering. I'm afraid that this is a database issue but I don't know how to check that as well, what could I do? we need that issue type there.

Accepted answers

Jack Nolddor [Sweet Bananas]

Hi Lubos,

Note that only standard issue types can be created with no parent using the top Create Button.

Others need to be created within a parent issue (that is on the issue view screen using Creating Subtask menu)

What kind of issue type is the missed one? Standard or Subtask?

See Administration >> Issue Types:

Regards

All comments

Jack Nolddor [Sweet Bananas]

Hi Lubos,

Note that only standard issue types can be created with no parent using the top Create Button.

Others need to be created within a parent issue (that is on the issue view screen using Creating Subtask menu)

What kind of issue type is the missed one? Standard or Subtask?

See Administration >> Issue Types:

Regards

Luboss

Hi Jack,

It is a Standard issue type. I can create this issue type on second project with the same issue type scheme but in this one I can not see it in the dropdown

Jack Nolddor [Sweet Bananas]

Have you any third-party app that can hide this kind of field?

See Behaviours included within Script Runner for Jira, Issue Type Filters (and Security) application or any of this kind.

Regards

Luboss

Yes as I mentioned I tried checking ScriptRunner's behaviours but for other plugins I am not sure. I came to this messy JIRA instance without a handover but this problem just appeared. It wasn't present before and I didn't do anything with this project or issue type. It just happened one day without a reason.

We do have many plugins - is it possible to track their impact somehow instead of disabling one by one?

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