Backup feature does not work

K0TT

Hi Atlassian. First of all your restore feature is a complete crap. I cannot believe that I'm required to download Cyberduck to upload a backup. Least user friendly feature I have seen. Secondly it does not seem to work at all. The backup got about 50% of my projects, why should I trust that there is not something missing?. None of the projects contain the avatar they had. Am I missing something? I went through the whole tutorial of how to backup it does not seem to work.

Nic Brough -Adaptavist-

We're not Atlassian, we're end-users like yourself (although there are Atlassians here)

This probably needs some checking of logs and the format of the restoration files - I'd raise this with Atlassian support over at https://support.atlassian.com - they'll have log access and should be able to tell you what's wrong (and possibly fix it)