Requiring fields before resolving an issue and adding SLA

Joi Duncan

Hello!

 

When our engineers are oncall, I am hoping to make a way for them to more easily see the due date of a ticket and possibly provide something like red, yellow, green tags to show on the board of how close it is to hitting the due date. 

 

I am also hoping to require a label before a ticket moves from one status to the next. So for example, before an agent moves a ticket from "In Progress" to "Resolved" on a board, they have to add a label that says "No eng work required" or something like that. 

 

Any ideas?

Payne

We use an add-on (JMWE and JSU offer the functionality) to create validators to make sure certain fields have values before making certain transitions.