How to manage transitions in workflow without duplication statuses ??

Shira Izon

Hi all!

Recently I tried to use the JIRA software system. I read guide a lot of time and saw tutorials how to build the workflow correctly. But it does not o.k and I have tried to explain the problem.,

 

After I set the transitions between the added statues step by step the guide - I published the draft and once I open the Status field and choose the value status from (the drop down values) one to other (i.e moved the status) - there were  duplicated statuses , so that before the change all the statues were o.k

Just to mention that finally I set to the all statuses an Global Transition - with ALL tag. without logic transition that should be 

 

Someone may know why its happen?

Andy Heinzer

Hi,

I understand that you are creating your own workflow in Jira, but that in the process of doing this you are seeing duplicated statuses in some manner.

I am not clear though on exactly where you see these duplicates.  I would like to better understand this problem so I have a few things to ask of you here.

1. You mentioned following a step-by-step guide. Could share with me the URL link to that guide you are using here?
2. What version of Jira are you using here? (In Jira Server you can click the ? icon in the top bar and select "About Jira" to find this from just about any page)
3. When you say  "once I open the Status field and choose the value status", I'm not sure I follow here.  When looking at an issue in Jira you can't edit the status value directly, these have to be set via the transition itself in my experience.  Perhaps if you could share with us a screenshot of where exactly you see this, perhaps I can then better understand what you mean here.

Please let me know these three things and I would be happy to investigate this further.

Cheers,

Andy