Does Deep linking from Emails work so you do not need to re-login?

Ann Bouvier

When I receive an email from Jira Align regarding a change made against a Dependency I'm "watching" -

1. I click the link in the email that's supposed to take me to the JA dependency it's talking about (link looks like https://<COMPANY NAME>.agilecraft.com/Login.asp?EmailClickType=21&ID=204 )
2. I'm forced to re-login to JA even if I'm already logged in. And - I have to re-type my email address as well (in addition to the password)
3. Once I'm logged in - I'm not automatically taken to the Jira Dependency I expect to see. Instead, I'm landed on the "Welcome to Jira Align 10X!" screen.
4. And then from here - I need to manually look for the JA dependency mentioned in the email.

I imagine there's an easier way to get to the JA dependency I'm looking for as the above is too cumbersome. Does anyone know an easier way to get to my JA dependency?

Tim Keyes

Hi Ann and Stan,

Thank you for reaching out.  The referenced functionality is tied to authentication sessions and the relay state parameter of Jira Align's SAML 2.0 SSO solution.

More can be read about relay state parameter's here: https://blogs.sap.com/2019/02/19/what-is-relaystate-in-saml-and-how-to-configure-relaystate-on-as-abap/

When a link to Jira Align is first clicked, an authentication process occurs with Jira Align's SSO solution.  This authentication process removes the path after the base Jira Align site URL and redirects users to the last page they accessed within the site or the home page.  A relaystate would allow the initial authentication session to pass through the full URL and path.

A partial work around depending on the SSO provider your organization is utilizing would be clicking the link to authenticate via SSO then re-clicking the link once the authentication session has been established which should take you directly to the URL by passing the authentication stage (you could also copy and paste the link into the browser once authentication has been established).

To fully support a relay state Jira Align would most likely need to change from a Service Provider Initiated SSO Solution to an Identity Proivder Initiated SSO solution.  This change is currently not in our backlog at this time but you are more than welcome to submit a request to our ideation portal at ideas.agilecraft.com if interested.

Please let us know if there are any follow-up questions.

Cheers!
Tim