Problem with login

Taras K

Hey, I have same issue for email like `@wxxxxx.sxxxxxxxx.`

I'm not able to reset password or create an account for new users in my company. 

And yes, anoying thinks to post a ticket you have to login, but the issue that I can't login

 

Please check ks@wxxxxx.sxxxxxxxx , nd@wxxxxx.sxxxxxxxx

Angélica Luz

Hello Taras,

Thank you for reaching out to Atlassian Community!

Checking our logs, we were able to find that our emails are being rejected by your server, that's the notifications are not received.

2020-02-21 15:49:59.169 delay nd@wxxxxx.sxxxxxxxx 450 4.1.7 ...@... Sender address rejected: unverified address: host atlassian.mx.e.sparkpost.com[a.b.c.d] said: 550 5.7.1 relaying denied (in reply to RCPT TO command) 192.174.81.96 noreply@am.atlassian.com wxxxxx.sxxxxxxxx dedicated1

With that said, please ask your server administrator to whitelist our domains and IPs.They can find the details on the documentation below:

• Atlassian cloud IP ranges and domains

Please, give it a try and let us know how it goes.

Note: I edited your question to hide your email domain.

Regards,
Angélica